ask@brightsparkwa.com.au
(08) 6245 7570

We happily work with self and plan managed NDIS clients.

Privacy Policy

Bright Spark Wellbeing and Support Pty Ltd
Effective as of: 03/2025

At Bright Spark Wellbeing and Support, your privacy is our priority. We are committed to handling your personal information with the highest standard of confidentiality, in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant state-based legislation.

1. What Information We Collect

We may collect and store personal information including, but not limited to:

  • Name, contact details, date of birth

  • Relevant health and mental health information

  • NDIS participant information

  • Emergency contact details

  • Session notes and support plans

  • Payment or billing details

We collect only what is necessary to provide you with high-quality services in counselling, support coordination, and psychosocial support.

2. How We Collect Your Information

Information is collected via:

  • Intake forms, emails, phone calls, or face-to-face conversations

  • During sessions with counsellors or support staff

  • When liaising with other providers (with your consent)

  • Through third-party referrers or NDIS representatives

3. Why We Collect Your Information

We collect your information in order to:

  • Provide safe and effective services tailored to your needs

  • Meet our legal, ethical, and funding obligations (e.g., under the NDIS)

  • Coordinate services with other professionals (with your consent)

  • Process payments and maintain accurate records

4. How We Store and Protect Your Information

Your information is stored securely in encrypted digital systems and/or locked physical files. Access is restricted to authorised staff only. We take all reasonable steps to prevent loss, unauthorised access, misuse, or disclosure.

5. Disclosure of Information

Your personal information will never be shared without your consent unless:

  • Required by law (e.g. court orders, mandatory reporting)

  • There is a serious risk to your health or safety or that of others

  • It is necessary for funding or administrative purposes (e.g., NDIS audits)

6. Access and Correction

You have the right to access your personal information and request corrections. Please contact us in writing if you wish to review your records or make changes.

7. Website and Digital Privacy

We may collect website usage data (such as cookies or browsing behaviour) to improve user experience. No personal information is collected without your consent.

8. Complaints and Concerns

If you have a concern or complaint about how your information is handled, please contact us directly. If we are unable to resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact Us

Bright Spark Wellbeing and Support Pty Ltd
📍 Malaga, WA
📞 08 6245 7570
📧 ask@brightsparkwa.com.au

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